Terms of Service

1. The service

Cascade is a hosting business management platform that provides billing, provisioning, and operational tooling for hosting companies. Access is granted on a subscription basis as described in our current pricing schedule at usecascade.io.

During the early access period, we may modify features, pricing, or these terms with reasonable notice.

2. Eligibility and accounts

• You must be at least 18 years old and legally capable of entering into contracts.
• If registering on behalf of a company, you warrant that you have authority to bind that company.
• You are responsible for maintaining the security of your account credentials.
• You must provide accurate billing and contact information and keep it up to date.
• Each account may only be used by the entity that registered it. Resale of account access is not permitted.

3. Acceptable use

You may not use Cascade to:

• Violate any applicable law or regulation
• Send unsolicited commercial messages (spam) or operate spam infrastructure
• Host, distribute, or facilitate malware, phishing, or other malicious content
• Conduct or facilitate DDoS attacks or port scanning against third parties
• Store or distribute child sexual abuse material or any illegal content
• Infringe the intellectual property rights of any third party
• Circumvent, disable, or interfere with any security features of the platform
• Resell or sublicence access to the platform without our written authorisation

We may suspend or terminate accounts that violate this policy without prior notice where necessary to protect the platform, other users, or third parties.

4. Subscription, billing, and payment

4.1 Fees

Subscription fees are set out at usecascade.io and may be changed with at least 30 days' notice to active subscribers. Continued use after a price change constitutes acceptance.

4.2 Payment terms

Fees are due in advance and are non-refundable except as required by law or as expressly set out in these terms. We accept payment via Stripe (card, SEPA), PayPal, and other methods listed at checkout. All prices are exclusive of VAT unless stated otherwise.

4.3 Late payment

If payment fails, we will retry for up to 7 days before suspending the account. We may charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998.

4.4 Cancellation

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a billing period.

5. Service levels and availability

We target 99.9% monthly uptime for the Cascade control plane. Scheduled maintenance is excluded. We will endeavour to provide at least 48 hours' notice of planned maintenance. Our current status is available at the link in the footer.

Aftora is not responsible for downtime caused by third-party infrastructure, your hardware, network issues outside our control, or force majeure events.

6. Data and backups

You retain ownership of all data you store in or generate through Cascade ("Your Data"). We process Your Data as your data processor — see the Data Processing Agreement.

You are responsible for maintaining your own backups. While Cascade provides backup tooling, we make no guarantee that backups will be error-free or recoverable in all circumstances. We recommend maintaining independent backups of critical data.

7. Intellectual property

Cascade, its interfaces, source code, trademarks, and all associated intellectual property belong to Aftora Limited. These terms do not grant you any licence to our IP beyond the right to use the platform as described herein.

You grant us a non-exclusive, royalty-free licence to use Your Data solely to the extent necessary to provide the service.

8. Confidentiality

Each party agrees to keep the other party's confidential information confidential and not to disclose it to third parties without consent, except as required by law. This obligation survives termination of these terms for a period of three years.

9. Limitation of liability

To the fullest extent permitted by English law:

• Our total aggregate liability to you arising out of or in connection with these terms shall not exceed the greater of (a) the fees paid by you in the 12 months preceding the claim, or (b) £500.
• We shall not be liable for loss of profits, loss of revenue, loss of data, loss of goodwill, or any indirect or consequential losses, whether or not foreseeable.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other matter that cannot be excluded by law.

10. Indemnity

You agree to indemnify and hold harmless Aftora and its officers, directors, and employees from any claims, losses, damages, and costs (including reasonable legal fees) arising from your breach of these terms, your use of the platform, or your violation of any third-party rights.

11. Termination

Either party may terminate with 30 days' written notice. We may terminate immediately for material breach (including violation of the acceptable use policy), non-payment, or insolvency.

Upon termination, your access will cease. We will retain Your Data for 30 days after termination to allow export, after which it will be deleted unless we are required by law to retain it.

12. Governing law and disputes

These terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before commencing proceedings, you agree to notify us in writing and allow us 30 days to attempt resolution in good faith.

13. General

• Entire agreement — these terms, together with our Privacy Policy and DPA, constitute the entire agreement between us.
• Severability — if any provision is found unenforceable, it will be modified to the minimum extent necessary; all other provisions remain in force.
• Waiver — failure to enforce any provision does not constitute a waiver of future enforcement rights.
• Assignment — you may not assign your rights or obligations without our written consent. We may assign our rights in connection with a merger or acquisition.
• Notices — legal notices to Aftora must be sent to legal@aftora.io.

14. Contact

For any questions about these terms:
Aftora Limited
Email: legal@aftora.io
Web: aftora.io